All systems are operational

Upcoming Maintenance

Maintenance
Windows Maintenance 02/05/2025 [7pm to 9pm]

Monthly windows maintenance this Friday 02/05/2025, from 7pm to 9pm.

Past Incidents

Tuesday 6th May 2025

Email Delivery (SMTP) Emails to Outlook/Hotmail bouncing

We are aware of an issue affecting emails to Outlook and Hotmail email addresses specifically. Technicians are currently working on rotating IPs to mitigate the blockage by Microsoft.

  • Update:

    We have adjusted our SMTP servers to send out mail through another IP address, and will continue to monitor for any further blocks.

    • Tuesday 25th March 2025

    Network Issue

    Technicians are aware of a network issue affecting some mail and web services.

  • Update:

    Services are coming back online. Some emails may be delayed while the servers attempt retransmission.

  • Update:

    We have monitored the servers following the network issue and all services have settled and remain stable.

    • Wednesday 12th March 2025

    Colocation Power Running on generator

    There is currently an unexpected power outage affecting Malaga, meaning a loss of mains power to the data centre. We have successfully switched over a backup generator, and the DC will run on this until power is restored by Western Power.

    Technicians are monitoring.

    Western Power's information on the outage can be found here: https://www.westernpower.com.au/outages/?outageId=INCD-1604511-U

  • Update:

    Mains power has returned, power has transitioned back to mains.

    • Monday 11th November 2024

    Linux Web Hosting Linux hosting storage issues

    Technicians have detected and repaired an issue with one of the storage connections for our linux web hosting between 11/11/2024 11pm to 11:30pm. If clients are still experiencing issues with their website, please contact us at 08 9249 3646 or email support@hostaway.net.au

    Monday 14th October 2024

    Wordpress Conflicts

    We're aware of ongoing conflicts with Wordpress and WPEngine, in addition to Advanced Custom Fields (ACF).

    We're closely monitoring the situation.

  • Update:

    Update: Recent news indicates that Wordpress must re-instate WPEngines access as per a Judge ruling. We'll continue monitoring the situation.

    • Monday 7th October 2024

    Email Delivery (SMTP) Hotmail delivery issues

    We're aware of issues delivering emails to HotMail. You may recieve a bounce back message. Any sent emails that received a bounce back message will need to be resent. Please wait 3 hours before re-trying to send the email.

  • Update:

    We have implemented a fix for sending emails to HotMail addresses. If you recieved a bounce message, please re-send the email now.

    • Friday 9th August 2024

    Support - Phone Systems Issues

    We are currently aware of issues with our phone provider, which may cause support calls to drop out or fail to be connected. If you have trouble contacting us, please email support@hostaway.net.au and we will be in touch as soon as possible!

    Wednesday 29th May 2024

    Network issue

    A switch malfunction had caused an interruption to both Shared Hosting and some VPS services. The network issue has corrected (with a full cable-change planned for the next maintenance window). Linux website hosting was restored at 3:15pm. VPS hosting customers affected were restored by 4:20PM.

  • Update:

    Access to the affected services has been restored.

    • Friday 16th February 2024

    Linux Web Hosting Shared hosting issues

    We are aware of an issue effecting shared hosting services on Linux Web Hosting. Techs are currently investigating and a fix is being applied.

  • Update:

    We have identified a faulty network card, and it has been isolated. All hosting services have been restored, and we will continue to monitor for any further issues.

    • Thursday 15th February 2024

    3rd Party Email Hosting (Microsoft365) Microsoft 365 - Email Blocking Issue

    We are currently aware that a large number of Microsoft 365 servers are being blocked by the SpamCop RBL - this is a reoccurance of the issue Microsoft were previously tracking as EX703958.

    This may affect Shared Hosting customers ability to receive emails from Microsoft-hosted customers, and Microsoft 365 customers may experience issues with sending emails.

    Microsoft is understood to still be working on this issue.

  • Update:

    As there have been no updates from Microsoft, we have implemented a temporary workaround for this issue until Microsoft resolve their issues with SpamCop. We will continue watching for any updates from Microsoft regarding the issue.

  • Update:

    Microsoft have acknowledged the repeat issue as incident EX719348.

    You can view the status from within your Microsoft tenancy, or by using this link: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/EX719348

    If you're not logged in, you can view it publicly here: https://west.jcteams.info/jcteamsinfo/docs/EX719348.html

    We'll continue monitoring the status from Microsoft until the issue is resolved.

  • Update:

    Microsoft has not yet fully resolved EX719348, and their latest update mentions isolating affected IP addresses which they are still doing.

    This issue has also since been reported by technology news website The Register: https://www.theregister.com/2024/03/14/exchange_online_blocked_from_sending/

  • Update:

    Microsoft have made some adjustments to help fix EX719348, they expect their changes to take effect over the following week. We'll continue monitoring the status from Microsoft until the issue is resolved.

  • Update:

    Microsoft claim they have resolved EX719348. While we're yet to see a reduction in the number of their servers being blocked by SpamCop, we'll be closing this incident.

  • Update:

    Microsoft have re-opened the repeat issue again as incident EX801166.

    You can view the status from within your Microsoft tenancy, or by using this link: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/EX801166

    We'll continue monitoring the status from Microsoft until the issue is resolved.

  • Update:

    Microsoft claim to have identified the source of spam from their servers. They'll continue to monitor and adjust as necessary.

    • Thursday 18th January 2024

    Upcoming Generator Maintenance

    We'll be performing a major generator maintenance on the 22nd Jan 2024 at 3pm AWST. No impact to existing services is expected.

  • Update:

    The maintenance window has been extended to 2 hours.