Past Incidents

Emergency fire services have departed, the solar panel in question remains in isolation until an electrician can replace it.

Cloudflare appears to have stabilised as of 10:39pm.

You can view the Cloudflare status here: https://www.cloudflarestatus.com/

The maintenance window has been pushed back and is now 12am to 3am tonight.

Windows website hosting will continue operating normally until 12am tonight.

An update will be posted here once the maintenance is complete.

Due to unforeseen delays, maintenance is still underway and is expected to finish in another hour, ETA 6am AWST.

Maintenance is complete for websites on our newer server (win-web2).

Websites on our older windows hosting server (win-web1) will be unavailable for a further 45 minutes.

While the majority of sites are already back online, some websites on our older windows hosting server (win-web1) will be continue to be unavailable due to delays.

The updated maintenance completion ETA for our older legacy server (win-web1) is 8:30am AWST.

The remaining legacy windows hosting server is back online. Thank you again for your patience regarding the urgent emergency works.

The maintenance window is complete.

Maintenance is complete.

UPS technician has rebalanced one string of batteries and new batteries have been ordered. All services have been restored.

Half of the new batteries will be delivered and installed tomorrow (Tuesday 4th November). The remaining batteries will be delivered and installed next week.

New batteries have been delivered and are in the process of being installed.

One new battery string has been successfully installed. The second string is due to be delivered on Friday 14th November.

The second battery delivery has been delayed until next week, we will update once these have arrived.

The second string of new batteries is being installed now. There may be a period of charging required before we can commence testing.

We are now running with two brand new strings of 100Ah batteries which has boosted our theoretical run time by two thirds. We are waiting on our UPS supplier to provide guidance on recalculating the actual run time before we begin any testing.

The UPS runtime has been recalculated, currently pending UPS technicians to perform a controlled load test.

EdgeIX connectivity has been restored at 7:48pm AWST.

The issue with EdgeIX peering looks to have reappeared and is still ongoing. Technicians are monitoring closely.

Peering traffic has been restored again at 8:42pm. Technicians will continue to monitor.

EdgeIX have scheduled an emergency maintenance window for 11pm AWST tonight (26/10/2025), EdgeIX peering may be unavailable during this time. Technicians will monitor closely.

The urgent scheduled maintenance for EdgeIX appears to have completed last night, no impact was observed.

The attack cleared at 4:30am, lasting 2.5 hours in total and was handled successfully by our infrastructure , no impact to hosting was observed.

Technicians have identified and mitigated a distributed attack (DDOS), performance has returned to normal.

A malfunctioning switch has been identified and traffic is returning to normal, technicians are working on resolving subsequent issues.

Mains power has been restored.

We have adjusted our SMTP servers to send out mail through another IP address, and will continue to monitor for any further blocks.

Services are coming back online. Some emails may be delayed while the servers attempt retransmission.

We have monitored the servers following the network issue and all services have settled and remain stable.

Mains power has returned, power has transitioned back to mains.

Update: Recent news indicates that Wordpress must re-instate WPEngines access as per a Judge ruling. We'll continue monitoring the situation.

We have implemented a fix for sending emails to HotMail addresses. If you recieved a bounce message, please re-send the email now.

Access to the affected services has been restored.

We have identified a faulty network card, and it has been isolated. All hosting services have been restored, and we will continue to monitor for any further issues.

As there have been no updates from Microsoft, we have implemented a temporary workaround for this issue until Microsoft resolve their issues with SpamCop. We will continue watching for any updates from Microsoft regarding the issue.

Microsoft have acknowledged the repeat issue as incident EX719348.

You can view the status from within your Microsoft tenancy, or by using this link: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/EX719348

If you're not logged in, you can view it publicly here: https://west.jcteams.info/jcteamsinfo/docs/EX719348.html

We'll continue monitoring the status from Microsoft until the issue is resolved.

Microsoft has not yet fully resolved EX719348, and their latest update mentions isolating affected IP addresses which they are still doing.

This issue has also since been reported by technology news website The Register: https://www.theregister.com/2024/03/14/exchange_online_blocked_from_sending/

Microsoft have made some adjustments to help fix EX719348, they expect their changes to take effect over the following week. We'll continue monitoring the status from Microsoft until the issue is resolved.

Microsoft claim they have resolved EX719348. While we're yet to see a reduction in the number of their servers being blocked by SpamCop, we'll be closing this incident.

Microsoft have re-opened the repeat issue again as incident EX801166.

You can view the status from within your Microsoft tenancy, or by using this link: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/EX801166

We'll continue monitoring the status from Microsoft until the issue is resolved.

Microsoft claim to have identified the source of spam from their servers. They'll continue to monitor and adjust as necessary.

The maintenance window has been extended to 2 hours.