HostAway Technicians were alerted to a large scale DDOS attack against one of our client websites.

The attack was detected at 9:49am and was mitigated one minute later.

Mitigations have been activated to limit the attack and restore access to the impacted website.

No impact to other websites has been identified. Technicians will continue monitoring the DDOS.

We will be performing an urgent restart on our Spamex filtering system due to unplanned 3rd party vendor updates.

Services will be temporarily unavailable for 5 minutes while the system is restarted.

We applogise for any inconvenience caused, an update will be posted once the service is back online.

HostAway will be performing hazardous works on core network infrastructure to improve reliability and reinstate a secondary module. During these works, network performance may be impacted for up to thirty minutes within the following time window: 10:30pm to 11:30pm AWST Wednesday 1/04/2026

Colocation customers are advised to postpone any backups or traffic-heavy operations until after the outage to avoid congestion.

Colocation clients on 'Row B' will see a momentary network drop while a temporary fibre path is reverted, as notified per our recent RFO.

Updates will be provided as works proceed.

We are are of an issue affecting connectivity to some of our colocation customers. Techs are currently investigating.

Technicians are aware of an issue impacting website hosting. Some sites are being served using the incorrect version of PHP.

Our phone systems are currently unavailable due to an upstream provider issue. They are aware and are investigating. If you would like for us to call you please send an email to support@hostaway.net.au

Technicians have identified a network hardware fault, we're actively working to remedy the fault. An update will be posted once the fault has been fixed.

Our database server is undergoing scheduled maintenance as per our email notification sent last month. A message will be posted to our status page once the scheduled works are completed.

Today (10/12/2025) at 3pm AWST, we will be performing urgent maintenance on our Spamex filtering control panel to address underlying infrastructure issues and also deliver improvements to system performance and resiliency.

This maintenance is expected to last 24 hours from 3pm to 3pm the next day.

The Spamex control panel will be unavailable during this time.

An update will be posted once the maintenance is complete.

Our phone support will be unavailable momentarily for 5 minutes. Please call back in 10 minutes.

A solar panel on the roof has caught fire. Emergency services have attended and extinguished the fire.

There may be a delay in answering support calls during this period.

HostAway technicians are aware of a Cloudflare issue resulting in websites behind Cloudflare being unable to load.

This is not an issue with HostAways network, we suspect it's either Cloudflare or a network provider they use.

HostAway technicians are monitoring closely.

HostAway technicians have been alerted to a network device failure causing a shift in network traffic to our backup internet links.

Network traffic has returned to normal and technicians are monitoring closely.

HostAway has identified DNS issues with Microsoft365, resulting in email delivery problems inbound/outbound. The impacted Microsoft server is: SY8PR01MB8853.ausprd01.prod.outlook.com

Any email deliveries processed by the impacted Microsoft servers will experience email bounces with the error: "451 DNS temporary failure". HostAway technicians will continue to monitor this.

Tonight (07/11/2025) at 12am AWST (previously 8pm), we will be performing urgent maintenance on our windows website hosting to address underlying infrastructure issues and also deliver improvements to system performance and resiliency.

This maintenance is expected to last 3 hours from 12am to 3am (was previously 8pm to 11pm).

Windows Website hosting will be unavailable during this time.

An update will be posted here once the maintenance is complete.

Tonight (05/11/2025) at 8pm AWST, we will be performing urgent maintenance on our members panel to improve speed and reliability.

This maintenance is expected to last 3 hours from 8pm to 11pm.

Members panel access will be unavailable during this time.

The data centre lost power following routine generator maintenance. Unfortunately the UPS failed to carry the load during transition. Technicians are inbound to the data centre to assist with rebooting servers.

Update: Technicians are on site and working through rebooting and checking all systems.

A UPS technician is also on site testing the UPS and batteries.

HostAway technicians have been alerted to a peering outage for EdgeIX. The issue appears to be an upstream provider issue, the provider has been notified.

HostAway has detected a DDOS attack against our website hosting. Services are online and technicians are monitoring closely.

We are are of an issue with our shared hosting environment at the moment. Technicians are investigating.

One of the VPS hypervisors lost connection to the storage. Once this issue was identified the hypervisor was rebooted and individual VMs were powered on and checked.

Network issue and subsequent DNS issues have been resolved.

There is currently an unexpected power outage affecting Malaga, meaning a loss of mains power to the data centre. We have successfully switched over a backup generator, and the DC will run on this until power is restored by Western Power.

Technicians are monitoring.

Western Power's information on the outage can be found here: https://www.westernpower.com.au/outages/?outageId=INCD-1698071-U

We are aware of an issue affecting emails to Outlook and Hotmail email addresses specifically. Technicians are currently working on rotating IPs to mitigate the blockage by Microsoft.

Technicians are aware of a network issue affecting some mail and web services.

There is currently an unexpected power outage affecting Malaga, meaning a loss of mains power to the data centre. We have successfully switched over a backup generator, and the DC will run on this until power is restored by Western Power.

Technicians are monitoring.

Western Power's information on the outage can be found here: https://www.westernpower.com.au/outages/?outageId=INCD-1604511-U

Technicians have detected and repaired an issue with one of the storage connections for our linux web hosting between 11/11/2024 11pm to 11:30pm. If clients are still experiencing issues with their website, please contact us at 08 9249 3646 or email support@hostaway.net.au

We're aware of ongoing conflicts with Wordpress and WPEngine, in addition to Advanced Custom Fields (ACF).

We're closely monitoring the situation.

We're aware of issues delivering emails to HotMail. You may recieve a bounce back message. Any sent emails that received a bounce back message will need to be resent. Please wait 3 hours before re-trying to send the email.

We are currently aware of issues with our phone provider, which may cause support calls to drop out or fail to be connected. If you have trouble contacting us, please email support@hostaway.net.au and we will be in touch as soon as possible!

A switch malfunction had caused an interruption to both Shared Hosting and some VPS services. The network issue has corrected (with a full cable-change planned for the next maintenance window). Linux website hosting was restored at 3:15pm. VPS hosting customers affected were restored by 4:20PM.

We are aware of an issue effecting shared hosting services on Linux Web Hosting. Techs are currently investigating and a fix is being applied.

We are currently aware that a large number of Microsoft 365 servers are being blocked by the SpamCop RBL - this is a reoccurance of the issue Microsoft were previously tracking as EX703958.

This may affect Shared Hosting customers ability to receive emails from Microsoft-hosted customers, and Microsoft 365 customers may experience issues with sending emails.

Microsoft is understood to still be working on this issue.

We'll be performing a major generator maintenance on the 22nd Jan 2024 at 3pm AWST. No impact to existing services is expected.