Technicians have identified a network DDOS/flood from 3:47pm to 3:55pm traversing one of our primary network links.
Other redundant links remained online during this event, however the attack traffic resulted in increased latency during the event.
Technicians are investigating the root cause, if the malicious traffic returns then DDOS scrubbing / filtering will be engaged.
Technicians have identified a network DDOS/flood from 3:47pm to 3:55pm traversing one of our primary network links.
Other redundant links remained online during this event, however the attack traffic resulted in increased latency during the event.
Technicians are investigating the root cause, if the malicious traffic returns then DDOS scrubbing / filtering will be engaged.
HostAway technicians have detected and mitigated a DDOS targeting a specific website.
The initial traffic resulted in a momentary outage for clients using PHP 8.2, however technicians were notified and worked to mitigate the attack.
Mitigations are currently in place and technicians are monitoring closely.
An unexpected power fault in the mains grid has been identified, backup power systems have automatically engaged, no impact to services has been identified.
Technicians will continue to monitor until the mains power has been restored.
Changes made to DNS records between 11:30am and 3pm WST today, using Members Panel, were not published until a software issue was resolved. DNS resolution for pre-existing records were unaffected.
HostAway will be performing hazardous works on core network infrastructure to prepare for future scalability and hardware upgrades. During these works, network performance may be impacted for up to thirty minutes from 10:00pm to 11:30pm AWST Tuesday 11/08/2026
Hazardous works complete. EdgeIX connectivity restored.
Note: an IPV6 outage was detected during the works
HostAway will be performing hazardous works on core network infrastructure to prepare for future scalability and hardware upgrades. During these works, network performance may be impacted for up to thirty minutes within the below windows: 10:00pm to 11:30pm AWST Sunday 9/08/2026
Please note: Edge IX Peering will be unavailable for 45 minutes
Technicians are aware of an issue with the spam filtering management panel, technicians are investigating.
Technicians are continuing to monitor, the vendor is still investigating, there is currently no ETA at this time.
We are continuing to check with the vendor and are attempting further escalation, they are still investigating, there is currently no ETA at this time.
The vendor is still investigating, there is currently no ETA at this time.
We have been able to confirm they will continue to work on the issue as a high priority over the weekend.
HostAway technicians will continue to monitor.
The vendor has resolved the issue, the spam filtering panel is now operational.
HostAway technicians are continuing to communicate with the vendor for a post event summary.
After obtaining additional information from the vendor, it's confirmed the issue was caused by vendor-controlled modifications to their software, specifically an newly implemented cleanup task meant to remove old/unused software packages from the vendor controlled environment. The vendor did not fully test this process against all deployments, and as such inadvertently removed a critical portion of the system needed to run the vendors control panel, which resulted in the spam filtering control panel being unavailable. The vendor identified the issue, disabled the faulty cleanup process, and restored service within roughly 15 hours by reinstalling the affected components. They've since put additional testing and verification steps in place to prevent this from happening again.
Technicians have identified and fixed a temporary issue with our website load balancers.
Website connectivity has been restored.
As preventative maintenance, we're restarting our cloud management panel.
It will be temporarily unavailable for 10 minutes.
We are experiencing some performance degradation affecting website hosting. Technicians are working on the issue.
HostAway technicians are aware of a redundant switch currently in a fault state.
Technicians are on site to powercycle the switch, there should be no interruption to services.
An update will be posted once the remediation works are complete.
HostAway technicians have identified a Cloudflare fault, impacting websites using Cloudflare.
We will continue monitoring.
At 11:30pm tonight, our members panel and webmail will be temporarily unavailable for maintenance, this is expected to last for 30 minutes.
This maintenance is to improve the reliability and performance of our members panel and webmail.
An update will be posted once the maintenance is complete.
To improve performance and improve reliability, HostAway Technicians are performing a reboot of our windows website hosting servers, this will result in a brief interruption to windows hosted services.
Technicians will monitor closely and will report once the windows hosting services have been restored.
HostAway technicians have detected a Cloudflare outage impacting web hosting and VPS customers who use Cloudflare for their DNS/filtering.
We will monitor this closely.
Our phone provider appears to be experiencing issues.
HostAway technicians are monitoring the situation and will post an update once phone support is available again.
In response to a recent security vulnerability impacting linux servers world-wide, HostAway have rolled out urgent security patching across our entire infrastructure.
Customers under VPS maintenance have already had security patches applied to mitigate the vulnerability.
Any VPS customers not under maintenance will have the security mitigation/patch applied in the coming days following an official email notification.
The official details for this vulnerability can be found under: CVE-2026-31431
The public announcement for this can be found at: https://copy.fail/
HostAway will continue to monitor the impact of this vulnerability.
Update: This has been adjusted to include the recent 'DirtyFrag' vulnerability.
Mitigations were successfully rolled out to all existing VPS clients.
HostAway technicians are aware of another exploit similar in nature, dubbed 'Dirty Frag', no CVE has been assigned at this time.
Technicians are working to mitigate the new exploit in a similar nature to CopyFail.
Further mitigations for the 'DirtyFrag' vulnerability have been rolled out across all VPS customers.
Both our VPS hosting and our WebMail will be experiencing momentary interruptions due to urgent critical security patching. Services should not be down for more than 5 minutes, if downtime lasts longer than 15 minutes, please contact us.
Further details will be posted after updates are complete.
In response to a recent security vulnerability impacting linux servers, HostAway have rolled out urgent security patching across our entire infrastructure.
The official details for this vulnerability can be found under: CVE-2026-31431
The public announcement for this can be found at: https://copy.fail/
Customers under VPS maintenance have already had security patches applied to mitigate the vulnerability.
Any VPS customers not under maintenance will have the security mitigation/patch applied in the coming days following an official email notification.
HostAway will continue to monitor the impact of this vulnerability.
The colocation data usage / traffic statistics area in our members panel will be temporarily unavailable while we undergo server upgrades to improve performance and reliability of our statistics collecting server. Once the upgrades are complete, the data usage / traffic statistics feature in the members panel will be available again.
HostAway Technicians were alerted to a large scale DDOS attack against one of our client websites.
The attack was detected at 9:49am and was mitigated one minute later.
Mitigations have been activated to limit the attack and restore access to the impacted website.
No impact to other websites has been identified. Technicians will continue monitoring the DDOS.
We will be performing an urgent restart on our Spamex filtering system due to unplanned 3rd party vendor updates.
Services will be temporarily unavailable for 5 minutes while the system is restarted.
We applogise for any inconvenience caused, an update will be posted once the service is back online.
HostAway will be performing hazardous works on core network infrastructure to improve reliability and reinstate a secondary module. During these works, network performance may be impacted for up to thirty minutes within the following time window: 10:30pm to 11:30pm AWST Wednesday 1/04/2026
Colocation customers are advised to postpone any backups or traffic-heavy operations until after the outage to avoid congestion.
Colocation clients on 'Row B' will see a momentary network drop while a temporary fibre path is reverted, as notified per our recent RFO.
Updates will be provided as works proceed.
Technicians have identified a momentary network connectivity flap as a result of the redundancy transition.
Network connectivity was automatically restored moments later.
The planned works are progressing as expected.
The maintenance window has been extended by 30 minutes to allow for cleanup and confirmation of completion, ETA 12:00.
Once all completed works are confirmed, an update will be posted.
All works are complete.
We are are of an issue affecting connectivity to some of our colocation customers. Techs are currently investigating.
Staff are onsite attempting to replace the transceiver and uplink for a faulty switch.
Technicians have identified and replaced a faulty upstream network transceiver which had failed, all colocation network connectivity has been restored. An RFO will be sent shortly to those impacted.
Technicians are aware of an issue impacting website hosting. Some sites are being served using the incorrect version of PHP.
Our phone systems are currently unavailable due to an upstream provider issue. They are aware and are investigating. If you would like for us to call you please send an email to support@hostaway.net.au
Technicians have identified a network hardware fault, we're actively working to remedy the fault. An update will be posted once the fault has been fixed.
Our database server is undergoing scheduled maintenance as per our email notification sent last month. A message will be posted to our status page once the scheduled works are completed.
Today (10/12/2025) at 3pm AWST, we will be performing urgent maintenance on our Spamex filtering control panel to address underlying infrastructure issues and also deliver improvements to system performance and resiliency.
This maintenance is expected to last 24 hours from 3pm to 3pm the next day.
The Spamex control panel will be unavailable during this time.
An update will be posted once the maintenance is complete.
Our phone support will be unavailable momentarily for 5 minutes. Please call back in 10 minutes.
A solar panel on the roof has caught fire. Emergency services have attended and extinguished the fire.
There may be a delay in answering support calls during this period.
HostAway technicians are aware of a Cloudflare issue resulting in websites behind Cloudflare being unable to load.
This is not an issue with HostAways network, we suspect it's either Cloudflare or a network provider they use.
HostAway technicians are monitoring closely.
During routine maintenance, HostAway technicians identified and replaced a faulty network cable which suddenly and unexpectedly caused an increase in load time for some of our webservers.
Some websites may have seen slowness or an 'unavailable' page between 5:36pm to 5:58pm on Tuesday 18/11/2025.
The issue was detected quickly and technicians worked swiftly to mitigate the issue.
HostAway technicians have been alerted to a network device failure causing a shift in network traffic to our backup internet links.
Network traffic has returned to normal and technicians are monitoring closely.
HostAway has identified DNS issues with Microsoft365, resulting in email delivery problems inbound/outbound. The impacted Microsoft server is: SY8PR01MB8853.ausprd01.prod.outlook.com
Any email deliveries processed by the impacted Microsoft servers will experience email bounces with the error: "451 DNS temporary failure". HostAway technicians will continue to monitor this.
Tonight (07/11/2025) at 12am AWST (previously 8pm), we will be performing urgent maintenance on our windows website hosting to address underlying infrastructure issues and also deliver improvements to system performance and resiliency.
This maintenance is expected to last 3 hours from 12am to 3am (was previously 8pm to 11pm).
Windows Website hosting will be unavailable during this time.
An update will be posted here once the maintenance is complete.
The maintenance window has been pushed back and is now 12am to 3am tonight.
Windows website hosting will continue operating normally until 12am tonight.
An update will be posted here once the maintenance is complete.
Due to unforeseen delays, maintenance is still underway and is expected to finish in another hour, ETA 6am AWST.
Maintenance is complete for websites on our newer server (win-web2).
Websites on our older windows hosting server (win-web1) will be unavailable for a further 45 minutes.
While the majority of sites are already back online, some websites on our older windows hosting server (win-web1) will be continue to be unavailable due to delays.
The updated maintenance completion ETA for our older legacy server (win-web1) is 8:30am AWST.
The remaining legacy windows hosting server is back online. Thank you again for your patience regarding the urgent emergency works.
The maintenance window is complete.
Tonight (05/11/2025) at 8pm AWST, we will be performing urgent maintenance on our members panel to improve speed and reliability.
This maintenance is expected to last 3 hours from 8pm to 11pm.
Members panel access will be unavailable during this time.
The data centre lost power following routine generator maintenance. Unfortunately the UPS failed to carry the load during transition. Technicians are inbound to the data centre to assist with rebooting servers.
Update: Technicians are on site and working through rebooting and checking all systems.
A UPS technician is also on site testing the UPS and batteries.
UPS technician has rebalanced one string of batteries and new batteries have been ordered. All services have been restored.
Half of the new batteries will be delivered and installed tomorrow (Tuesday 4th November). The remaining batteries will be delivered and installed next week.
New batteries have been delivered and are in the process of being installed.
One new battery string has been successfully installed. The second string is due to be delivered on Friday 14th November.
The second battery delivery has been delayed until next week, we will update once these have arrived.
The second string of new batteries is being installed now. There may be a period of charging required before we can commence testing.
We are now running with two brand new strings of 100Ah batteries which has boosted our theoretical run time by two thirds. We are waiting on our UPS supplier to provide guidance on recalculating the actual run time before we begin any testing.
The UPS runtime has been recalculated, currently pending UPS technicians to perform a controlled load test.
HostAway technicians have been alerted to a peering outage for EdgeIX. The issue appears to be an upstream provider issue, the provider has been notified.
EdgeIX connectivity has been restored at 7:48pm AWST.
The issue with EdgeIX peering looks to have reappeared and is still ongoing. Technicians are monitoring closely.
Peering traffic has been restored again at 8:42pm. Technicians will continue to monitor.
EdgeIX have scheduled an emergency maintenance window for 11pm AWST tonight (26/10/2025), EdgeIX peering may be unavailable during this time. Technicians will monitor closely.
The urgent scheduled maintenance for EdgeIX appears to have completed last night, no impact was observed.
HostAway has detected a DDOS attack against our website hosting. Services are online and technicians are monitoring closely.
We are are of an issue with our shared hosting environment at the moment. Technicians are investigating.
One of the VPS hypervisors lost connection to the storage. Once this issue was identified the hypervisor was rebooted and individual VMs were powered on and checked.
Network issue and subsequent DNS issues have been resolved.
There is currently an unexpected power outage affecting Malaga, meaning a loss of mains power to the data centre. We have successfully switched over a backup generator, and the DC will run on this until power is restored by Western Power.
Technicians are monitoring.
Western Power's information on the outage can be found here: https://www.westernpower.com.au/outages/?outageId=INCD-1698071-U
We are aware of an issue affecting emails to Outlook and Hotmail email addresses specifically. Technicians are currently working on rotating IPs to mitigate the blockage by Microsoft.
Technicians are aware of a network issue affecting some mail and web services.
There is currently an unexpected power outage affecting Malaga, meaning a loss of mains power to the data centre. We have successfully switched over a backup generator, and the DC will run on this until power is restored by Western Power.
Technicians are monitoring.
Western Power's information on the outage can be found here: https://www.westernpower.com.au/outages/?outageId=INCD-1604511-U
Technicians have detected and repaired an issue with one of the storage connections for our linux web hosting between 11/11/2024 11pm to 11:30pm. If clients are still experiencing issues with their website, please contact us at 08 9249 3646 or email support@hostaway.net.au
We're aware of ongoing conflicts with Wordpress and WPEngine, in addition to Advanced Custom Fields (ACF).
We're closely monitoring the situation.
We're aware of issues delivering emails to HotMail. You may recieve a bounce back message. Any sent emails that received a bounce back message will need to be resent. Please wait 3 hours before re-trying to send the email.
We are currently aware of issues with our phone provider, which may cause support calls to drop out or fail to be connected. If you have trouble contacting us, please email support@hostaway.net.au and we will be in touch as soon as possible!
A switch malfunction had caused an interruption to both Shared Hosting and some VPS services. The network issue has corrected (with a full cable-change planned for the next maintenance window). Linux website hosting was restored at 3:15pm. VPS hosting customers affected were restored by 4:20PM.
We are aware of an issue effecting shared hosting services on Linux Web Hosting. Techs are currently investigating and a fix is being applied.
We are currently aware that a large number of Microsoft 365 servers are being blocked by the SpamCop RBL - this is a reoccurance of the issue Microsoft were previously tracking as EX703958.
This may affect Shared Hosting customers ability to receive emails from Microsoft-hosted customers, and Microsoft 365 customers may experience issues with sending emails.
Microsoft is understood to still be working on this issue.
As there have been no updates from Microsoft, we have implemented a temporary workaround for this issue until Microsoft resolve their issues with SpamCop. We will continue watching for any updates from Microsoft regarding the issue.
Microsoft have acknowledged the repeat issue as incident EX719348.
You can view the status from within your Microsoft tenancy, or by using this link: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/EX719348
If you're not logged in, you can view it publicly here: https://west.jcteams.info/jcteamsinfo/docs/EX719348.html
We'll continue monitoring the status from Microsoft until the issue is resolved.
Microsoft has not yet fully resolved EX719348, and their latest update mentions isolating affected IP addresses which they are still doing.
This issue has also since been reported by technology news website The Register: https://www.theregister.com/2024/03/14/exchange_online_blocked_from_sending/
Microsoft have made some adjustments to help fix EX719348, they expect their changes to take effect over the following week. We'll continue monitoring the status from Microsoft until the issue is resolved.
Microsoft claim they have resolved EX719348. While we're yet to see a reduction in the number of their servers being blocked by SpamCop, we'll be closing this incident.
Microsoft have re-opened the repeat issue again as incident EX801166.
You can view the status from within your Microsoft tenancy, or by using this link: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/EX801166
We'll continue monitoring the status from Microsoft until the issue is resolved.
Microsoft claim to have identified the source of spam from their servers. They'll continue to monitor and adjust as necessary.
We'll be performing a major generator maintenance on the 22nd Jan 2024 at 3pm AWST. No impact to existing services is expected.